At Hockey Discount Store, we’re committed to providing hockey players worldwide with premium gear and exceptional service. Below you’ll find answers to our most common questions about products, shipping, payments, and more.
Product Questions
Q: What brands of hockey equipment do you carry?
A: We stock top performance brands including Adidas, Asics, Grays, and Brabo, specializing in everything from hockey sticks and shoes to protective gear and accessories.
Q: How do I choose the right hockey stick/shoes for my position?
A: Our product descriptions include position-specific recommendations. Goalies will find specialized sticks and shirts, while field players can select from our range of performance shoes and sticks.
Q: Do you sell complete hockey gear sets?
A: While we don’t offer pre-packaged sets, our Hockey Bags, Hockey Clothes, and Hockey Accessories categories make it easy to build your complete kit with premium components.
Ordering & Account
Q: How do I create an account?
A: You can create an account during checkout or by visiting our account registration page. Accounts allow you to track orders and save shipping information.
Q: Can I modify or cancel my order after placing it?
A: Contact us immediately at [email protected] if you need to modify or cancel an order. We process orders quickly, so time is of the essence.
Shipping & Delivery
Q: How long does shipping take?
A: We offer two shipping options:
– Standard Shipping (DHL/FedEx): 10-15 business days after dispatch ($12.95 flat rate)
– Free Shipping (EMS): 15-25 business days after dispatch (free for orders over $50)
– Standard Shipping (DHL/FedEx): 10-15 business days after dispatch ($12.95 flat rate)
– Free Shipping (EMS): 15-25 business days after dispatch (free for orders over $50)
Q: Do you ship to my country?
A: We ship worldwide except to some Asian and remote areas. During checkout, our system will confirm if we can deliver to your location.
Q: How can I track my order?
A: You’ll receive a tracking number via email when your order ships. Use this to monitor your package’s journey through the carrier’s website.
Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Returns & Exchanges
Q: What’s your return policy?
A: We offer hassle-free returns within 15 days of delivery. Contact [email protected] to initiate a return. Items must be unused and in original packaging.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Q: How long do refunds take?
A: Once we receive your return, please allow 3-5 business days for processing. Refunds will appear on your original payment method within 7-10 business days.
Customer Support
Q: How do I contact customer service?
A: Email us anytime at [email protected]. Our team based in New Hartford, US, typically responds within 24 hours.
Q: Do you offer bulk discounts for team orders?
A: Yes! Contact us directly at [email protected] for special pricing on team orders of sticks, shoes, or complete gear sets.
Still have questions? Our hockey experts are ready to help at [email protected]. Gear up with confidence at Hockey Discount Store!