At Hockey Discount Store, we stand behind our hockey equipment like a goalie guards the net. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your gear, our straightforward returns and exchanges policy has you covered.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in its original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Corner masks (personal protective equipment)
  • Hockey socks (hygiene reasons)
  • Gifts and gadgets if opened

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your hockey gear:

  1. Contact our team within 15 days of receiving your order by emailing [email protected] with your order number and reason for return
  2. Wait for approval – Our customer service team will review your request and send return instructions within 24 hours
  3. Pack your item securely in the original packaging with all tags attached
  4. Ship your return to our warehouse at the address provided in your return instructions
  5. Receive your refund or exchange once we’ve processed your return

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except in cases of our error)
  • Please allow additional time for your bank or credit card company to process the refund

Exchanges

Need a different size or model? We’re happy to exchange your item for something that better suits your hockey needs:

  • Exchanges follow the same process as returns
  • You’ll be responsible for any price difference in the new item
  • If the exchanged item costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanged items

Defective or Damaged Items

If you receive a defective or damaged product:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Hockey Discount Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) to return/exchange: [Product Name, Size, Color]
  • Reason for return/exchange: [Please specify]
  • Preferred resolution: [Refund/Exchange for (specify product if exchanging)]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Return Address

All returns should be sent to:

Hockey Discount Store Returns
1074 Smith Road
New Hartford, US 50660

Need Help?

Our hockey-loving support team is here to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

Remember: Properly fitting equipment is crucial for peak hockey performance. Don’t settle for gear that doesn’t meet your standards – we won’t!